Refund policy
Refund Policy
Made-to-order items
Every sticker, sign and personalized item we sell is produced specifically for you after you order. Because these items are made to your specifications and cannot be resold, made-to-order items are not returnable or refundable — unless we made a mistake in producing your order.
When we will replace or refund an order
We will remake your order at no charge, or issue a full refund, if any of the following apply:
- The item you received does not match the specifications you ordered (wrong size, wrong quantity, wrong material, wrong finish, wrong number of sides).
- The item has a production or material defect — printing errors, misaligned cutting, adhesion failure, or a substrate flaw.
- The item arrived damaged in transit.
- Your order never arrived and tracking does not show delivery.
Contact us within 7 days of delivery at hello@ponderprintco.com with your order number and a photo of the item you received. Photos let us identify what went wrong and fix it correctly on the remake. You do not need to return the item unless we ask you to.
Artwork you supply
Before we print, a real person reviews every file for print quality. We check resolution, sizing, color, cut lines and anything that will not reproduce well at the size you have ordered, and we will correct it or contact you before printing.
What that review does not cover is the content of your artwork or text. We print the wording, spelling, names, dates, phone numbers, web addresses and QR codes exactly as you supply them. Please check your text carefully before ordering — a typo in submitted text is not a production error, and reprints for that reason are charged as a new order.
By submitting artwork you confirm you own it or have permission to use it commercially. We cannot print third-party logos, licensed characters or copyrighted designs without authorization.
Color
Screens and printed material reproduce color differently, and printed color can vary slightly between production runs and between materials. Reasonable color variation is not a defect. If exact color matching matters to your order, contact us before you order and we will talk through your options.
Cancellations and changes
Because production starts quickly, contact us as soon as possible at hello@ponderprintco.com if you need to cancel or change an order. If we have not begun production, we will cancel and refund in full. Once production has started, an order cannot be cancelled.
Incorrect shipping addresses
Please double-check your shipping address at checkout. If a package is returned to us because of an incomplete or incorrect address, we will reship it once you cover the return shipping cost. If a package is delivered to an address you entered incorrectly, we are not able to refund or replace it.
Non-personalized items
Any item that is not made to order or personalized may be returned unused and in its original condition within 30 days of delivery. Return shipping is the customer's responsibility unless the return is the result of our error.
Refund timing
Approved refunds are issued to the original payment method. Once processed, most banks post the refund within 5 to 10 business days.
Questions
Email hello@ponderprintco.com with your order number and we will get back to you. If something is not right with your order, tell us — we would rather fix it than have you unhappy with it.