Shipping Policy

Everything at Ponder Print Co is made to order. Nothing sits on a shelf waiting — your item gets printed, pressed, or engraved after you place your order. That's what keeps the designs original and the quality high, and it means orders take a little longer than they would from a warehouse. Here's exactly what to expect.

Free Shipping on Orders $35+

Orders of $35 or more ship free anywhere in the United States. No code needed — the discount applies automatically at checkout.

Orders under $35 are charged a flat shipping rate, shown at checkout before you pay.

Processing Time

3–5 business days.

This is the time it takes us to make your order before it ships. Business days are Monday through Friday, not counting holidays.

Personalized items — anything with a custom name, date, or your own artwork — may take an extra day or two. If we need to check something with you about your personalization, we'll email you, and the clock pauses until we hear back.

Shipping Time

3–5 business days in transit after your order ships, for standard delivery inside the US.

Total time from order to doorstep: about 6–10 business days.

Express shipping is available at checkout if you need it sooner. Express speeds up transit only — it does not shorten the 3–5 day processing window.

Orders That Arrive Separately

Some of our apparel is produced by a trusted print partner rather than in our own shop. If your order includes both apparel and other items, they may ship in separate packages and arrive on different days.

You will not be charged extra for this. You may receive more than one tracking number, and that's normal — nothing is missing.

Tracking

You'll get a confirmation email as soon as you order, and a second email with tracking as soon as your package ships. If you haven't seen a shipping email after 5 business days, check your spam folder first, then reach out and we'll track it down.

Shipping Addresses

Please double-check your address at checkout. We ship to the address exactly as entered.

If you catch a mistake, email us right away — if your order hasn't gone into production yet, we can usually fix it. Once it ships, we can't reroute it, and packages returned as undeliverable will need to be reshipped at your cost.

We currently ship within the United States only.

Lost, Delayed, or Damaged Packages

Once your package is with the carrier, delivery timing is out of our hands. Weather and holiday backups happen.

That said, we don't consider it your problem to solve. If your package is lost or arrives damaged, contact us within 14 days of the delivery date and we will do our best to help you find a solution.

If tracking shows delivered but you don't have it, check with neighbors and your mail carrier first — packages often turn up within a day or two. If it doesn't, let us know.